Top Live Chat Software Picks for 2023
Looking for the Best Live Chat Software? Your Search Ends Here!
If you’re seeking top-notch live chat software tailored to your customer service and support requirements, you’ve come to the right place.
Many businesses are on the lookout for the finest live chat software solutions available, recognizing the immense benefits they bring to the table. The right live chat tool enables your business to respond to customer queries in real-time, minimize response times, boost agent productivity, and much more.
If you’re among these forward-thinking businesses who grasp the advantages a live chat can offer, then we’re here to guide you in finding the perfect customer support software that aligns with your support needs.
But before we delve into the specifics of various live chat solutions, let’s take a brief overview of the options we’ll be exploring and reviewing.
Understanding Live Chat Software:
Live chat software for websites is a pivotal customer service and support tool designed to help businesses connect and engage with site visitors in real-time. Equipped with a live chat widget, you can monitor visitors’ behavior, discern their needs, initiate chats, and engage them in conversation.
By implementing live chat, your business can effectively reach the right target audience, slash response times, and ensure customers receive real-time solutions.
How to Choose the Best Live Chat Software for Your Website:
Given the multitude of live chat solutions available, selecting the ideal software can be challenging. To facilitate your decision-making process, we’ve outlined the top 5 criteria to assist you in choosing the best live chat software efficiently and swiftly.
Intuitive User Interface:
Ensure the live chat solution boasts a user-friendly interface, allowing your agents to navigate the software seamlessly. A steep learning curve could hinder your team’s efficiency in the long run.
Budget Alignment:
Find a live chat software that fits within your support budget while possessing the scalability to accommodate your growing team’s needs.
Support Automation Capabilities:
Opt for a live chat widget equipped with chatbot functionality to manage visitor queues efficiently, enabling your agents to focus on resolving complex queries.
Integration with Third-Party Platforms:
Select a live chat support app that offers multiple integrations with popular platforms, streamlining your agents’ workflow and enhancing multitasking efficiency.
Real-Time Feedback Collection:
Choose a tool featuring an inbuilt feedback system, such as post-chat surveys, to gauge customer satisfaction levels and improve the chat experience.
Round-the-Clock Support:
Look for a live chat app that facilitates 24/7, 365-day support, ideally with a mobile app to ensure accessibility and seamless communication.
Top 5 Live Chat Software for 2023:
Armed with the aforementioned criteria, you’re ready to explore the best live chat software options for your business. We’ve curated a comprehensive list of 14 top-notch solutions tailored to meet diverse needs and preferences.
Let’s dive in!
1. ProProfs Chat
Discover ProProfs Chat, a top-notch live chat solution that ticks all the boxes for exceptional performance. With lightning-fast installation and a user-friendly interface, it seamlessly integrates with your website. ProProfs empowers you to proactively connect with visitors, offering real-time engagement.
Key Features:
- Utilize chatbots for real-time lead generation and engagement
- Announce events and updates to your audience effortlessly
- Monitor visitor activity and keep your team updated
- Seamlessly integrate with over 50 popular platforms
- Track operator performance with insightful reports
What We Liked:
ProProfs Chat’s mobile app mirrors the web application’s functionality, ensuring your operators can provide instant, proactive assistance to website visitors.
What We Didn’t Like:
While the chatbot feature is excellent and easy to set up, it lacks templates for quick website integration.
Pricing:
- Essentials Plan: $10/user/month
- Premium Plan: $15/user/month
- Enterprise Plan: Request a quote
2. LiveChat
LiveChat stands as a leading live chat tool in the SaaS market, offering a comprehensive support bundle with native tools like chatbots, knowledge management, and help desks.
With over 200 integration options, users can create tailored sales and marketing solutions. Additionally, compatibility with messaging platforms such as WhatsApp Business and Facebook enhances communication flexibility.
Key Features:
- Targeted messaging for website visitors
- Automatic routing of incoming chats to relevant departments
- Extensive integration options for enhanced functionality
- Internal ticketing system for efficient query management
- Connectivity with messaging channels like Apple Business Chat and Facebook
What We Liked:
LiveChat’s seamless integration of native apps with live chat streamlines support processes effectively.
What We Didn’t Like:
Occasional stuttering during conversations may disrupt user experience for both agents and customers.
Pricing:
- Starter Plan: $16/agent/month
- Team Plan: $33/agent/month
- Business Plan: $50/agent/month
- You can also reduce the cost of the plan with Livechat Coupon Code and enjoy your savings.
3. Olark
Olark stands out as a top-rated live chat software known for its simplicity and effectiveness. Its intuitive interface facilitates real-time conversations, empowering agents to provide seamless support. With access to chatbot functionality, Olark helps manage support queues and capture leads promptly.
Key Features:
- Access customizable chatbots to meet customer expectations
- Real-time reports enable effective assessment of operator performance
- Advanced security features prevent spam messages
- Multiple customization options enhance the chat widget’s appearance
- Utilize proactive messages to engage your target audience
What We Liked: Olark’s user-friendly design makes it easy for agents to navigate the tool and deliver real-time support efficiently.
What We Didn’t Like: At times, some features may malfunction or stop working during ongoing conversations, affecting the user experience.
Pricing: Starts at $29/user/month.
4. Hiver
Hiver offers seamless customer service through its helpdesk built for Google Workspace. With support via email and live chat directly within Gmail, Hiver streamlines support workflows. Customizable live chat widgets and mobile app access ensure delightful support experiences for customers on the go.
Key Features:
- Access email support and live chat within Gmail
- Assign chat queries to support reps for faster responses
- Utilize chat templates for efficient query handling
- Facilitate cross-team collaboration with chat transcripts
- Receive alerts within the chatbox for ongoing conversations
What We Liked:
Hiver’s integration with Google Workspace simplifies support processes, allowing agents to respond to customer chats directly from Gmail.
What We Didn’t Like:
Limited compatibility with Google Workspace may restrict usage for businesses not utilizing this platform.
Pricing:
- Lite Plan: $15/agent/month
- Pro Plan: $39/agent/month
- Elite Plan: $59/agent/month
5. Pure Chat
Pure Chat stands out as an incredibly user-friendly live chat solution in today’s market. Renowned for its straightforward interface, this SaaS customer support tool ensures a seamless experience for users.
It offers a fully integrated solution that empowers you to monitor visitor behavior, enabling your agents to enhance each visitor’s experience by tailoring responses to their browsing patterns.
Pure Chat is highly customizable, allowing you to effortlessly add your brand identity, tweak widget appearance, and more using its editor.
Key Features:
- Advanced customization settings for personalized experience
- Unlimited chat management capabilities
- Compatible mobile app for iOS and Android users
- Creation of canned messages for quick responses
- Access to real-time insights for informed decision-making
What We Liked:
Pure Chat’s simplicity makes it easy for users to engage with website visitors instantly, fostering a positive experience.
What We Didn’t Like:
Weak notification system can lead to missed customer queries, potentially harming business reputation due to delayed responses.
Pricing:
- Growth Plan: $39/month
- Pro Plan: $79/month
Conclusion
In summary, when considering live chat software solutions for 2023, businesses have a variety of options to choose from. Whether it’s ProProfs Chat, Olark, Tidio, Crisp, Hiver, Pure Chat, or LiveChat, each offers unique features and benefits to enhance customer engagement and support. By carefully evaluating key factors like usability, features, and pricing, businesses can select the solution that best fits their needs and ensures seamless customer interactions in the digital era.